Cancellation & Refunds Policy

Cancellation & Refunds Policy:

1. Cancellation:

1.1Seeking to cancel an order due to some issues? No problem! It's easy for you to cancel any order. All you need to do is send us an email at info@triveniworld.com or call us on +91 7065844397 and let us know the reason behind canceling the order.

1.2Our expertise crew will contact you and review the reason for cancellation, they’ll try to resolve your concern if possible. Still, if you feel like not dealing with us, we’ll cancel your order.

1.3Cases of cancellation by the customer:

1.3.1If an order is placed using the COD (Cash On Delivery) payment method then the order can be canceled once the team confirms cancellation. In the case where the product is shipped, the cancellation will no longer be available, if you opt to cancel you have to bear the shipping charges.

1.3.2If an order is placed using an online mode payment method it can be canceled easily before it is shipped. Once the product is shipped it cannot be canceled.

1.3.3The timing for cancellation requests is crucial, if you cancel an order before 6:30 p.m. it will be canceled on the same day and the refund will be initiated.

1.3.4Cancellation requests of order after 6:30 p.m. will be confirmed the next day and refund will also be initiated on the next day itself. In the case of weekends, confirmation will take place in the next upcoming working days.

1.4Cases of cancellation by WWW.Triveniworld.com

1.4.1If any technical issues are observed related to the pricing and description information.

1.4.2The product is out of stock.

1.4.3Any problem related to payment when identified by the Fraud Detection Department.

2. Refund:

2.1 Refund is initiated only in two conditions:

2.1.1 When the order is canceled by your end due to any reason before the shipping. If the shipping of the product has started we’ll deduct the shipping charges and taxes from your refundable amount.

2.1.2 In case you have returned the product and we were unable to send the replacement for it. You can request a refund, we may ask you for account details or transfer it by the same method we received payment.

2.2 Once the refund is initiated it usually takes up to 7-10 business days. As soon as we initiate a refund we’ll send you the confirmation via email. After that, you may get in touch with your bank account for reflection.

2.3 Sometimes refund requests may take a longer time, if you didn’t receive the refund by the date we promised, feel free to contact us.

For further queries please visit www.triveniworld.com contact or email us at info@triveniworld.com or call/ WhatsApp us at +91 7065844397.

CONTACT US

Address: TRIVENI WORLD , B-1355, GD COLONY , MAYUR VIHAR PHASE 3 , DELHI 110096

Phone number : 011- 42131572 , +91 7065844397 ( 10AM to 7 PM )

Email: info@triveniworld.com , sales@triveniworld.com , complaint@triveniworld.com